Last updated: 17/09/2024

Privacy policy

Data protection information

You have chosen to use the MAN Driver App. Thank you for placing your trust in us. In conjunction with the associated use of the app, we collect and process various items of personal data that are required in order to fulfil the stated purposes. In accordance with Article 13 of the EU's General Data Protection Regulation (GDPR), we provide you with the following information on the specific data involved, how this data is processed and what rights you have in this regard.
  1. Controller name and contact details
    MAN Truck & Bus SE
    Dachauer Straße 667
    80995 München
    Telephone: +49 89 1580-0
    Kontakt: info@man-mn.com
  2. Contact details of the Data Protection Officer
    Data Protection Officer
    Heinrich-Büssing-Str. 1
    38239 Salzgitter
    Data protection contact form
  3. Purposes for which data is processed
    The MAN Driver App is a mobile application that provides the user (driver) with various functions to support his activities before starting a journey and during journey interruptions (breaks, breakdowns, etc.) (e.g. vehicle check before departure, quick guide for MAN vehicles, Mobile24 breakdown call).
  4. Legal basis for data processing
    • Consent (use of data for product analysis with Google Analytics)
    • Contract fulfilment (processing of data for the use of the app and provision of services, e.g. breakdown notification, parking space search)
  5. Recipients or categories of recipients of personal data
    • Google: Pseudonymised data for product analysis with Google Analytics
    • Platform/service partner
      • When the user logs in, data is exchanged with TB Digital Services GmbH (RIO) when using the departure check function.
      • When the user logs in, data is exchanged with TB Digital Services GmbH (RIO) if Perform, Timed, MAN ServiceCare or MAN SimplePay are booked on the RIO platform.
      • In the event of a breakdown report, data is forwarded to MAN Service and Support GmbH (Mobile24).
  6. Transmission of data to third parties
    Your personal data will only be passed on to third parties if this is necessary in order for us to provide our services or if you have given your consent.
  7. Data processing
    We have concluded appropriate data processing agreements for the cooperation with partners that is necessary for the provision of the app and the use of the functions.
  8. Transfer to third countries
    When using data for product analysis with Google Analytics, data is transferred to the USA.
  9. Data retention period
    Your personal data will be deleted when it is no longer required to fulfil the purpose for which it was stored, unless this conflicts with statutory retention requirements, or if its storage is inadmissible for other legal reasons.
    Personal data will be automatically deleted after 12 months of inactivity (non-use of the Driver App or non-acceptance of a change to the General Terms and Conditions).
  10. You have the following rights:
    • In accordance with Article 15 GDPR, you can obtain information from the data controller in relation to the personal data concerning you that is being processed (e.g. the purposes of the processing, the categories of personal data involved, the categories of recipient or the planned storage period).
    • In accordance with Article 16 GDPR, you can demand immediate rectification of incorrect personal data or completion of personal data stored by the data controller.
    • In accordance with Article 17 GDPR, you can, under certain circumstances, insist on the erasure of the personal data concerning you that is stored by the data controller.
    • In accordance with Article 18 GDPR, you can, subject to certain conditions, restrict the processing of your personal data.
    • In accordance with Article 20 GDPR, you can obtain your personal data, as made available to the data controller, in a structured, conventional and machine-readable format or demand that it be transferred to some other data controller.
    • In accordance with Article 7 (3) GDPR, you can, at any time, withdraw the consent you have given to the data controller. If you do so, the data controller will no longer be able to continue processing your data solely on the basis of that consent.
    • In accordance with Article 77 of the GDPR, you can lodge a complaint with a supervisory authority. Normally, this will mean approaching the supervisory authority for your usual place of residence or workplace or our company headquarters.
  11. Information on mandatory data
    Information marked as mandatory is either required by law or contract, or is necessary to enter into the contract.
    Failure to provide mandatory information means that the purposes of the processing cannot be fulfilled.
    Data that is not marked as mandatory information is provided on a voluntary basis. Failure to provide voluntary information will result in us not being able to provide you with adequate support or product recommendations.
  12. Automated decision-making
    In accordance with Article 22 (1) & (4) GDPR, no automated decision-making will take place.
  13. Categories of personal data collected
    • Professional contact and (work) organisational data
      For example, last name, first name, e-mail address, telephone number, company
    • IT usage data
      e.g. UserID, roles, permissions, login times, computer name, IP address, operating system, resolution, language settings, vehicle ID
    • Vehicle usage data with VIN/registration number – guarantee, warranty, product liability, safe vehicle operation
      e.g. for vehicle usage data linked to the VIN/registration number which is relevant for workshop repairs, maintenance, guarantees, warranties and product liability, or which needs to be available to ensure safe vehicle operation.
    • Vehicle usage data with VIN/registration number – comfort settings, multimedia, navigation
      e.g. for data relating to use of vehicles that is linked to the VIN/registration number and concerns comfort settings, e.g. seat adjustment, preferred radio stations, air conditioning settings, navigation data, e-mail/SMS contact data.
    • Vehicle usage data with VIN/registration number – assistance systems, driving behaviour.
      e.g. for data relating to use of vehicles that is linked to the VIN/registration number and concerns driving behaviour and/or the use of assistance systems and the associated concrete deployment data.
    • Vehicle usage data with VIN/registration number – refuelling
      e.g. data arising during vehicle use that is linked to the VIN/licence plate number and is related to the refuelling of the vehicle. e.g. mileage, fuel pump number, filling station, arrival and departure time, parking location
    • Vehicle usage data with VIN/registration number – parking
      e.g. data arising during vehicle use that is linked to the VIN/licence plate number and is related to parking the vehicle. e.g. parking location, arrival and departure time
    • Position data
      e.g. GPS, radio network location, movement profile, WLAN hotspot location.
    • Data on personal/professional circumstances & characteristics
      e.g. portrait photo, job title, tasks, activities, appraisals/evaluations, etc.
    • Remuneration and time management data
      e.g. attendance times, absence times, etc.
  14. App-specific data protection information
    • App access to device functions
      The camera/photo function of the device is accessed to detect damage to the vehicle, recognise barcodes (VIN) and to detect switch symbols, etc. for the function of the quick guide.
      Access to the telephone/text message function of the device takes place as part of Mobile24 contact establishment.
      The device’s GPS function is accessed in order to establish the location when sending your location to
      • Mobile24 for use of the breakdown service
      • Google for use of the ServiceFinder
      • Here Maps for use of MAN Simple Pay
      Access to the device’s Wi-Fi function takes place as part of data transmission (use of Wi-Fi if available).
      The device’s memory is only accessed for the purposes of temporary storage of the recorded data.
    • Data collection with registration as user
      Within our app, we can provide functions that require you to register before you can use them. This involves us collecting your contact details where necessary. This personal data will only be passed onto third parties if this is necessary for the provision of the service, or if you have expressly agreed to this.
    • Data collection without registration as user
      You can use our app without registering or providing personal information. In this case, alongside the location and device data required for use of the app functions, we will store only access data, such as the name of your Internet service provider, where applicable. The access data is data which is analysed in the form of usage profiles in order to improve the app. It does not provide any information about you personally.
    • Location (only via GPS)
      In connection with the use of some features, we collect your current location via GPS in order to provide you with quick information about your immediate surroundings.
      You can disable the transmission of your GPS position on most popular mobile devices (usually in the Settings menu). Please note that in this case not all features of our app will be available.
    • Location (via GPS, GSM or Wi-Fi hotspots)
      In connection with the use of some features, we collect your current location in order to provide you with quick information about your immediate surroundings.
      You can disable the transmission of your GPS position and Wi-Fi hotspot registration on most popular mobile devices (usually in the Settings menu). Please note that in this case only the possibly inaccurate location via the mobile network (GSM location) will be possible and not all features of our app may be available.
    • Data security in the app
      We take technical and organisational security precautions in order to protect your personal data against accidental or premeditated tampering, loss, destruction or access by unauthorised persons. Our data processing and security precautions are constantly improved in accordance with technological developments.
      All data transfers – between the app and our backend as well as to external interfaces – are encrypted (TLS 1.2).
    • Changes in our data protection provisions
      We reserve the right to change our data protection and security measures if this should become necessary due to technical developments. In such cases, we will amend our data protection provisions accordingly and notify you by appropriate means and – if required – obtain your consent for this.
  15. Web analysis
    In order to constantly improve the user-friendliness and quality of the services that we offer and to adapt them to your needs, we use Google Analytics to analyse the use of our app. Google Analytics permits the evaluation of pseudonymised user behaviour (how often is a feature used, how much time is spent on it). In addition, we collect hardware and system data in order to be able to analyse possible faults in the app and, for example, to draw possible conclusions about the impact of the use of the app on driving behaviour.
  16. Surveys
    You have the opportunity to participate in product satisfaction surveys. The survey is anonymous and voluntary.